Privacy Policy

Last updated: 11 March 2026

1. Who We Are

Scott Automations is a UK-based AI receptionist service operated by Iain Scott. Our registered business address is available upon request. You can contact us at hello@scottautomations.co.uk.

2. What Data We Collect

We collect the following personal information when you use our services or complete our onboarding form:

• Full name

• Email address

• Phone number

• Business name and type

• Business address

• Details about your services and operating hours

3. How We Use Your Data

We use your personal data for the following purposes:

• To set up and deliver your AI receptionist service

• To communicate with you about your account and our services

• To send invoices and manage billing

• To respond to enquiries submitted via our website or WhatsApp

We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract performance — to deliver the service you have signed up for

• Legitimate interests — to manage our business operations and communicate with clients

• Legal obligation — where we are required to retain records for tax or regulatory purposes

5. How We Store and Protect Your Data

Your data is stored securely using industry-standard tools including Make.com, Tally, and QuickBooks Online. All platforms we use comply with GDPR and maintain appropriate security measures. We retain your data for as long as you are a client and for up to 7 years thereafter as required by UK tax law.

6. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

• Make.com — for automation and workflow processing

• Tally — for onboarding form data collection

• QuickBooks Online — for invoicing and billing

• Anthropic (Claude API) — for AI message processing (no personal data is stored by Anthropic beyond the processing of individual requests)

All third-party providers are GDPR-compliant and operate under appropriate data processing agreements.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data ('right to be forgotten')

• The right to restrict or object to processing

• The right to data portability

To exercise any of these rights, please contact us at hello@scottautomations.co.uk. We will respond within 30 days.

8. Cookies

Our website (scottautomations.co.uk) may use basic cookies for functionality and analytics purposes. We do not use advertising or tracking cookies. Where required, we will ask for your consent before placing non-essential cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@scottautomations.co.uk
Website: scottautomations.co.uk